Jex Privacy Policy

Overview

This Privacy Policy explains how Jex collects, uses, discloses, and retains information in connection with Jex, a privacy-forward, AI personal assistant for coordinating plans and keeping useful context over time. Jex is operated by Obvi Labs, Inc. Jex is actively developing, and this policy may be updated as the service changes.

Information We Collect

We may collect the following categories of information:

• Account and contact information, including phone numbers, display names, login codes, session records, and consent records.
• Message and service content, including texts, replies, group chat content, requests, preferences, details you choose to provide, decisions, and agent-generated messages.
• Connected account and calendar information when you choose to connect a calendar, including encrypted OAuth tokens stored by Jex, Google account identifiers, calendar connection records, calendar metadata, and Calendar event details that Jex accesses transiently when needed to provide calendar features.
• Messaging metadata, including sender and recipient phone numbers, timestamps, delivery status, carrier or provider identifiers, conversation identifiers, opt-out records, and support requests.
• Technical information, including IP address, user agent, request logs, environment metadata, device or browser details, and diagnostic information.

How We Use Information

We use information to operate, maintain, test, secure, and improve Jex; authenticate users; send login codes; route and deliver messages; generate AI-assisted replies; summarize conversation context; maintain useful context; assist with user requests; detect and honor opt-out requests; debug issues; enforce terms and policies; and comply with legal, carrier, platform, and service-provider requirements.

Connected Google Calendar Data

Google Calendar access is optional. If you choose to connect Google Calendar, Jex requests Google permissions so Jex can help with scheduling in chat. These permissions may allow Jex to view events on calendars you can access, including primary, work, shared, and subscribed calendars, and to see, create, change, or delete events on calendars you own. Jex does not create, change, or delete events on calendars you do not own.

Jex uses read-only Calendar event access to answer calendar questions, check availability, find openings, identify scheduling conflicts, show relevant appointments, and provide scheduling context. Jex uses owned-calendar write access only for scheduling actions you explicitly approve in Jex, such as creating a calendar event with a title, time, calendar, location, description, and attendees. Before Jex creates, changes, or deletes a calendar event, Jex shows you the proposed action for approval. If you do not approve, Jex does not make the Calendar change.

Jex requests Google Calendar event details from Google only when needed to provide calendar features, such as answering calendar questions, checking availability, finding openings, showing relevant appointments, or preparing a calendar event you approve. Jex does not store Google Calendar event details in Jex databases. Event details are processed transiently to provide the requested feature and are not retained by Jex after that feature is completed, except where you separately include calendar information in a Jex message or instruction, in which case that message or instruction may be retained as message content under this Policy.

Jex stores encrypted OAuth tokens and limited calendar connection metadata, such as your Google account identifier, granted scopes, calendar identifiers, calendar names, time zones, access roles, and selected-calendar status, as needed to maintain the integration and honor your calendar settings.

When Jex accesses Calendar event details from Google, those details may include titles, dates, times, locations, descriptions, attendees, organizers, status, meeting links, recurrence details, and related Calendar links.

Jex uses connected calendar data to check conflicts, find openings, show relevant appointments, create calendar events you confirm, troubleshoot the connection, and provide scheduling and coordination features.

Jex's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Jex does not sell Google Calendar data, use it for advertising, use it to determine creditworthiness or for lending purposes, or use or retain it to create, train, or improve generalized, non-personalized, foundation, or frontier AI or machine-learning models. Calendar event details may be processed by Jex's infrastructure and AI service providers only as needed to deliver user-facing scheduling features, secure and support the service, or comply with law, and only under restrictions consistent with this policy.

Jex personnel do not review Google Calendar event details except where necessary and permitted: with your explicit consent for support, to secure or debug the service, to investigate abuse, to comply with law, or using aggregated or anonymized data for internal operations.

You can disconnect Google Calendar in Jex or revoke access from your Google Account. Disconnecting removes Jex's stored Google OAuth tokens and calendar connection metadata and stops new Calendar access. Disconnecting does not delete messages, support logs, or Google Calendar events already created through Jex. You can contact us to request deletion of retained Calendar connection records, subject to legal, security, and operational retention needs.

AI Processing

Jex may process message content, service information, and related context using AI models, automated systems, and AI infrastructure providers, including Anthropic, OpenAI, and Google. Those systems may help classify messages, infer relevant details, generate suggested or automated replies, remember useful context, and decide when to follow up.

Jex's product direction is to reduce unnecessary exposure of identifiable details as its memory system becomes more capable. Unless a specific feature notice says otherwise, you should assume information you provide may be processed by the service providers needed to operate Jex as described in this policy.

SMS And Mobile Consent Data

Jex may use your phone number to send one-time verification codes for sign-in. After you consent to the Jex SMS program, Jex may also send questions, reminders, invitations, scheduling or coordination updates, decisions, follow-ups, and related service messages for direct chats, group conversations, tasks, and requests you start or are included in. Message frequency varies. Message and data rates may apply.

We do not sell or share mobile numbers, SMS opt-in data, or SMS consent records with third parties for their marketing or promotional purposes. We may disclose this information to service providers that help us operate Jex, deliver messages, maintain records, prevent abuse, or comply with applicable requirements.

Information We Hold Before You Agree

When you text Jex directly or use a previously issued SMS consent link, before you submit the Jex consent page at meetjex.ai/consent, we hold the information needed to show that page and honor opt-out requests. Specifically, we may retain:

• Your phone number in E.164 format.
• Inbound SMS messages you have sent to Jex (so we can audit delivery and honor STOP and HELP).
• A short-lived pending consent record (a one-time token, the entry path, the version of the disclosure shown, and an expiry time, by default 14 days).
• Historical details recorded with an earlier SMS invitation, including your display name (if provided), who invited you, and the plan or group conversation.
• Your opt-out state, retained indefinitely so we never message a number that has opted out.

In those SMS-first flows, until you submit the consent page, we do not use AI to read or respond to your messages, do not build a broader Jex profile for you beyond what is needed for the existing consent record, and do not send anything beyond the welcome, consent, HELP, or opt-out messages needed to complete or honor your choice. If you never submit the consent page, the pending consent record and pre-consent inbound messages remain subject to this Policy's general retention practices described below; opt-out records are kept indefinitely so we never message that number again.

How We Share Information

We may share information with vendors and service providers that support Jex, including messaging providers, hosting providers, database providers, observability tools, AI infrastructure providers, payment processors, security providers, and professional advisors. We may also disclose information if we believe it is necessary to comply with law, enforce our terms, protect rights or safety, prevent abuse, or complete a business transaction such as a merger, acquisition, financing, or sale of assets.

For Google Calendar data, Jex shares or transfers data only as described in the Connected Google Calendar Data section and only as permitted by the Google API Services User Data Policy, including the Limited Use requirements. If a merger, acquisition, financing, reorganization, or sale of assets would involve transfer of Google Calendar data, Jex will obtain explicit prior user consent where required.

Subscription Billing

If you subscribe to a paid Jex plan, payment is processed by Stripe, our payment processor. Stripe collects payment-card details and other information needed to process your subscription. Jex itself does not receive or store full card numbers; we receive an opaque Stripe customer identifier, the subscription tier and status, renewal dates, and the email address you used at checkout.

Jex uses subscription information to grant access to paid features, honor cancellations, retry payments through Stripe, surface your current plan in the billing settings, and reconcile billing disputes. Stripe processes payment information in accordance with its own privacy and security practices.

Group Conversations And Invitees

If you add Jex to a group conversation or provide information about other people, Jex may process messages and participant information from that conversation to provide service features. You should only include Jex in conversations where you have a reasonable basis to do so.

To invite someone to a chat, use Invite people in the mobile app. You share a reusable chat link through your own apps. Jex does not require a recipient email or phone number for this action and does not send the invitation for you.

The recipient opens the link, creates or signs into their own account, completes required setup, and chooses Join chat in the mobile app. Joining and using Jex through the app, including AI-assisted replies, happens under that person's own account and does not enable the separate SMS program described elsewhere in this Policy.

Anyone who receives a message from Jex by SMS can reply STOP to that number at any time to stop receiving Jex texts.

Opt Out And Choices

You can stop Jex texts by replying STOP, STOPALL, UNSUBSCRIBE, OPTOUT, REVOKE, CANCEL, END, QUIT, or by otherwise asking Jex not to text you. Jex may retain your phone number and opt-out record so we can honor that request. You may contact hello@meetjex.ai for help, questions, or privacy requests.

Retention

We retain information for as long as reasonably necessary to operate Jex, maintain records, improve and secure the service, comply with legal or carrier obligations, resolve disputes, enforce agreements, and honor opt-out requests. Retention periods may vary depending on the type of information and how Jex is used.

Security

We use reasonable technical and organizational measures designed to protect information. No internet, messaging, AI, or storage system is perfectly secure, and we cannot guarantee absolute security.

Children

Jex is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to Jex, contact us so we can review and take appropriate action.

Changes

We may update this Privacy Policy from time to time. The updated version will be indicated by the last updated date above or presented through the Jex web app.

Contact

Jex is operated by Obvi Labs, Inc. Privacy questions or requests can be sent to hello@meetjex.ai.